The Impact Of The Covid-19 Crisis On Consumer Behavior Online Shopping In Wisma Atlet 2 Quarantine Area, Jakarta

Authors

  • Marchelina Febe Universitas Bunda Mulia
  • Selia Ilena Universitas Bunda Mulia

DOI:

https://doi.org/10.30595/psychoidea.v19i2.10776

Keywords:

Covid 19 pandemic, online shopping, consumer behaviour

Abstract

This study aims to see whether there is an impact during the Covid 19 pandemic on online shopping behaviour, especially for volunteers and people who are in the quarantine area of Wisma Atlet 2. Where the independent variable of this study is crisis covid 19, which will affect the dependent variable, namely consumer behavior towards online shopping. This research was conducted because currently, Indonesia is experiencing the Corona Virus or more. They are known as Covid 19. Handling and prevention efforts continue to be carried out to fight COVID-19, one of which is by carrying out quarantine both independently and in bulk. One of the places in Jakarta that is used as a place for quarantine is Wisma Atlet 2. Therefore, researchers want to see whether this pandemic can affect someone in shopping online. This research is a quantitative study that uses a questionnaire from Icek Ajzen (Ajzen, 1991) as the main technique of data collection.The results show that online shopping behaviour has increased during the quarantine period.

References

Abdul, W., & Alkasassbeh, K. (2014). Factors Affecting Consumers’ Attitudes toward Online Shopping in the City of Tabuk. European Journal of Business and ManagementOnline, 6(18), 2222–2839.

Ahmed, R. R., Streimikiene, D., Rolle, J., & Anh, P. (2020). The covid-19 Pandemic and TheAantecedants for The Impulse Buying Behavior of us Citizens. Journal of Competitiveness, 12(3), 5–27. https://doi.org/10.7441/joc.2020.03.01

Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179–211. https://doi.org/10.1016/0749-5978(91)90020-T

Ajzen, I. (2020). The theory of planned behavior: Frequently asked questions. Human Behaviour and Emerging Technologies. 2(4), 314-324.

Ali, B. J. (2020). Impact of covid 19 on consumer Buying Behaviour Toward Online Shopping in Iraq. 267. 267–280. Economic Studies Journal, 18(03), 267-280.

Association of Southeast Asian Nations (ASEAN). (2020). Economic Impact of Covid-19 Outbreak on ASEAN. Association of Southeast Asian Nations (ASEAN), 1(April), 1–17.

Butu, A., Sebastian Brumă, I., Tanasă, L., Rodino, S., Dinu Vasiliu, C., Dobos, S., & Butu, M. (n.d.). The Impact of COVID-19 Crisis upon the Consumer Buying Behavior of Fresh Vegetables Directly from Local Producers. Case Study: The Quarantined Area of Suceava County, Romania. International Journal of Environmental Research and Public Health. 17, 5485.

Cholilawati, & Suliyanthini, D. (2021). Perubahan Perilaku Konsumen Selama Pandemi Covid-19. Jurnal Pendidikan, IX(1), 18–24.

Contagious, H., & Surfaces, S. T. O. (2020.). Covid-19 infection Control for Independent Retail Stores.United Kingdom: East Lindsey District Council.

Csts, departement of psychiatry. (2020). Center for the Study of Traumatic Stress. Psychological Effects of Quarantine During the Coronavirus Outbreak: What Healthcare Providers Need to Know. 1–2.

Dahiya, Kapil & Potia, A. (2020). Generous : COVID-19 ’ s Impact on Indonesian Consumer Sentiment. Chicago: McKinsey and Company.

World Health Organisation, Indonesia Departement. (2021). Coronavirus Disease 2019 ( COVID-19 ) Coronavirus Coronavirus Disease Disease Situation World Health World Health Organization Organization. 2019(January), 1–11.

Nielsen. (2020). Race Against Covid-19: a Deep Dive on How Indonesian Consumers Are Reacting To the Virus. United Kingdom: EMCG&RETAIL.

Forsythe, S. M., & Shi, B. (2003). Consumer patronage and risk perceptions in Internet shopping. Journal of Business Research, 56(11), 867–875. https://doi.org/10.1016/S0148-2963(01)00273-9

Hohtoulas, P., Phan, A. T., Mheen, P. van de, Kwan, E., & Kwan, E. (2020). An Indonesian Perspective: Before and After the COVID-19 Outbreak. Consumer Insights Survey 2020.

Homburg, C. (2021). Fight or flight : Can marketing tools help consumers cope with self-discrepancies and social identity threat ? June, 1–14. https://doi.org/10.1002/cb.1972

Kenyon, G. N., & Sen, K. C. (2015). The perception of quality: Mapping product and service quality to consumer perceptions.USA: Springer.

Koch, J., Frommeyer, B., & Schewe, G. (2020). Online shopping motives during the COVID-19 pandemic—lessons from the crisis. Sustainability (Switzerland), 12(24), 1–20. https://doi.org/10.3390/su122410247

Laato, S., Islam, A. K. M. N., Farooq, A., & Dhir, A. (2020). Journal of Retailing and Consumer Services Unusual purchasing behavior during the early stages of the COVID-19 pandemic : The stimulus-organism-response approach. Journal of Retailing and Consumer Services, 57(July), 102224. https://doi.org/10.1016/j.jretconser.2020.102224

Mehta, S., Saxena, T., & Purohit, N. (2020). The New Consumer Behaviour Paradigm amid COVID-19: Permanent or Transient?. Journal of Health Management, 22(2), 291–301. https://doi.org/10.1177/0972063420940834

Meylynda, D. (2021). How the pandemic has shifted the consumer behavior progressed digitally. TheJakartaPost, 5–8.

Surapati, U., & Syariful Mahsyar. (2019). Relationship Between Consumer Behavior, Discounts and Purchase. Journal of Chemical Information and Modeling, 53(9), 1689–1699.

Szymkowiak, A., Kulawik, P., & Gaczek, P. (2020). The impact of emotions on shopping behavior during epidemic . What a business can do to protect customers. June, 48–60. https://doi.org/10.1002/cb.1853

Verma, M., & Naveen, B. R. (2021). COVID-19 Impact on Buying Behaviour. Vikalpa: The Journal for Decision Makers, 46(1), 27–40. https://doi.org/10.1177/02560909211018885

Vollero, A., Sardanelli, D., & Siano, A. (2021). Exploring the role of the Amazon effect on customer expectations: An analysis of user‐generated content in consumer electronics retailing. Journal of Consumer Behaviour, October 2020, 1–12. https://doi.org/10.1002/cb.1969

Yayat Rahmat Hidayat. (1967). Pengalaman Pasien Covid-19 Yang Menjalani Perawatan di Rumah Sakit Darurat Covid Wisma Atlet Jakarta. Jurnal Keperawatan Silampatari 6(11), 951–952., 4, 763–773.

Downloads

Additional Files

Published

2021-09-06

Issue

Section

PSYCHOIDEA